Alarm Master has been designed and built for installers of Fire and Security Systems – Customer and Service Management, from first enquiry through to invoicing. The system has been designed with a full range of device types from Intruder Alarms, CCTV, site Access Control and Fire Systems. Over time Alarm Master alternative software systems have been introduced to the market, in this post we look at ServiceM8 as an Alarm Master alternative.
The main difference between Alarm Master and ServiceM8 is that one was designed and built with a specific sector in mind (fire and alarms) while the other was designed with customer service and admin/paperwork reduction as a core focus. Both software systems share common functionality:
– Initial Enquiry Management
– Quotations – Invoicing
– Address Book – Report Generator
– Contract Management – Routine Maintenance
– Corrective Visits – Correspondence Management
– Diary Planners – E-Mail & SMS Facility
– Asset Register – False Alarm Management
– Quotations – Invoicing
– Address Book – Report Generator
– Contract Management – Routine Maintenance
– Corrective Visits – Correspondence Management
– Diary Planners – E-Mail & SMS Facility
– Asset Register – False Alarm Management
Alarm Master has specific features:
– SAGE Interface – Telephone Log
– Stock Control & Purchasing
– Stock Control & Purchasing
– Complaints Register
– Project Management
– Preventative and corrective maintenance
ServiceM8 strengths:
– Xero/Quickbooks integration
– Add-Ons including Card Payments, and ‘track my arrival’
– Asset Management – Business Automation
– Map View (locate jobs and Staff)
– Website booking and service builder
– Facebook lead capture
Mills Consulting group work with engineering service and trade companies to enable them to deliver improved customer service, while drastically reducing on-site admin, we are happy to discuss how technology can help businesses – simply schedule a call to discuss.