A question that we get asked ‘engineering service companies – who do you work with?’, quite often – on the face of it, is not a simple question to answer!
Like any company we could reel off clients and try to impress, however, although our clients are typically providing engineering services nationally in the UK, to homes and businesses (small and large) – they are not household names!
A better way, we feel, to answer this question is to explain the type of companies we work with – and more specifically the kind of business owners that really benefit from our partnerships.
Type of businesses:-
- Size of company – 5-25 staff (2+ Vans on the road)
- Simplification – want to streamline business
- Location – Northern England (along the M62/M6/M1 corridors), who deliver national services.
- Incumbent Technologies – Old Systems, Excel Spreadsheets, Carbon Copy Pads
- Sectors – Engineering Services, Mechanical/Electrical/Hydraulic, Building Services, Heating/Lighting/Utility Services.
Type of business owners/directors:-
- Outlook – planning for future growth
- Specialists – have mastered their specific ‘craft’
- Technology – get and embrace technology, however, do not wish to ‘master’ a new one
- Growth mindset – willing to invest to get a return on their spending.
- Systematic – wishing to make things easier simpler for themselves and their staff.
- Value – they value external expertise and are prepared to listen.
If you would like to learn more about ServiceM8 and how it could help you to transform your engineering service companies’ customer service performance, see here.
We believe that engineering service company should have a chance to explore best in class technology, which is why we offer a free trial combined with a money-back implementation GUARANTEE. We also have a number of free ServiceM8 forms available for use with engineering/building/trade companies.